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musicdqug · Wysłany: Pią 4:28, 25 Mar 2011 Temat postu: made form

new source document management concept will encourage people to focus after the transfer from the file generated on or before the beginning of its formation, early control and the functioning of the whole process control documents to ensure files are effectively capture and control, and not passed; encourage people to focus the surface from the file, the content of information, knowledge transfer to the deep background of information and knowledge. Second, identification of the macro. The traditional concept of using more specific identification, microscopic identification of standards, requirements directly, by share of land were reviewed by the contents of the file, and then decided to save the file destroyed. The identification of macro using a macro, system, advanced methods of evaluation standard and a huge number of files can be \very low value or the value of the paper, reducing information pollution. Third, knowledge services. In traditional file management, file management and faithfully kept the files, passively provide users file, and the huge number of files to files from the search, obtain the required information, and knowledge to solve their own problems left to the user. In the use of information, knowledge, and create value in this process, records managers have made only minimal contributions and, therefore, can only \Archivists service requirements of knowledge \Knowledge on, \This, archivists really meet the user's information, knowledge, demand for information, knowledge, realization of the value of making a great contribution and, therefore, can \[13] Although the paradigm is keeping the file from the file after their own professional perspective, to address the problem of their own archival profession initiative. However, it is in terms of ideas and knowledge management coincide. Practice the new concept of purpose from the capture file, to prevent information loss, back and study the background documents,Provide comprehensive [link widoczny dla zalogowanych], and tap the file deep, hidden information and knowledge, so as to provide a wealth of knowledge knowledge service resources. Identification of macro practice aimed at improving efficiency and quality of identification documents, excluding the value of very low value or no documentation, enhance people search, use the efficiency of the required documents, and enhance access to, the ability to absorb information and knowledge, thus knowledge knowledge structure to provide a good service. The purpose of knowledge services is through better technology tools to provide users with file services, guide the user from the file to obtain the required information, knowledge (or wisdom) to apply knowledge and create value. Thus, new sources and macroscopic identification of and knowledge services is the organic unity of the three. After the file storage paradigm is the core and the ultimate goal of knowledge services, identification of new sources and macro theory is the foundation for knowledge services and protection. Knowledge services as file storage paradigm after the core and the ultimate goal, reflects the concern of knowledge value, to provide knowledge, emphasizing the application of knowledge, ideas. This is exactly the core values of knowledge management lies. [14] 3 knowledge of enterprise file services practices
3.1 The service concept from a file-centric organization into a user-centric
In the past, archives departments to carry out its own files as the central services, work process is often first consider their own convenience and easy file management, and less to consider the user's real needs and real feelings. Realize knowledge services, archives department can not follow their own knowledge, understanding, thinking, or even imagine, to collect, organize, storage files and provides file services; and user needs must be oriented to customer satisfaction as the goal, the principle of user convenience to re-examine the whole process of records management.
For example, in Guangdong Shaoguan Iron & Steel Group Co., Ltd. in the information management system file, the file is divided into \; product files \Login information management system to retrieve the file using the file, you need to first select the file type, and then to find the file in the appropriate category. This file categorization, rather than physical file system is consistent with the order, is in line with the thinking habits of Archives staff. Later, however, archives have heard many users complaining: \\\\In fact, the user need not care about do not care about the meaning of these concepts, they only care about how the most simple, most quickly find the information they need,Provide comprehensive [link widoczny dla zalogowanych], the knowledge, they are usually used to start from the thematic content of the file retrieval, the use of the file. In the final analysis, the user appears confused, is not that we establish a \
\The archives collection, for example, the file department in determining the scope of the paper should consider filing: if the user needs to collect all the documentation it? Is there some user documentation required to be excluded from the scope of the archive? For example, a Beijing company, a technician said: \Where is the leadership yesterday to inspect the matter, an important speech today, what do you,Provide comprehensive [link widoczny dla zalogowanych], have left a photo storage, speeches. But these things for ordinary people like me, is useless, can not solve practical problems. I need those experienced senior experts, senior staff, written material, look at their project proposals to do, I know how to write project proposals, to see if they sum up the experience of writing, I know what should be avoided committing error. But these things are often not found in the file room. \3.2 The service aims to provide users with the file from a shift to provide users with the knowledge
Traditional file service is intended to provide users with the file, provide the information needed to solve the problem. It is the focus of attention and the final assessment is \Knowledge Service aims to provide knowledge of specific programs to solve the problem. It is the focus of attention and the final assessment is \
For example, in Shanghai Jiangnan Shipyard, the staff access to the archives, copy files, archives files provide the low-level services. Archives of the Archives Compilation, compilation of research results will be sent to the staff of the hands, archives provided by the more advanced information services. Archives by Archives Compilation found in the history of the creation of the unit number of the first thirty, such as China's first ton hydraulic press, China's first icebreaker, China's first spacecraft, etc. The East is Red. [15] This finding is enterprise wide, multiple advertisements used in external relations and internal corporate culture. Archives through this discovery-based units that advanced knowledge services.
To provide the file from a transition to provide knowledge, requiring departments to strengthen the file file editing and research, from mining and refining knowledge. For example, foreign employees of a company archives for the index finished the medical file, and found the company overcharged the insurance premium, because they are not in accordance with national rates where lower rates. Discovery and delivery of this knowledge, the company quickly replaced the Ministry of Finance an insurance company. [16] 3.3 service principal from the provision of services by the employees being transferred to a single team of experts to provide services
In the past, the file file services sectors, mostly by a single general staff to provide services for users, and knowledge services, the experts stressed that the main services of the team of. The so-called \quickly and accurately find knowledge, to find a solution. The so-called \Knowledge services staff knowledge and ability are higher, and an expert even mastered the complex, profound knowledge, but also difficult to independently deal with complex, highly difficult task of knowledge services projects, which need to build the team, relying on collective wisdom, division of labor to complete.
For example, the Zhuzhou Electric Locomotive Company for the Shanghai Metro Corporation in the production of a key axis of locomotive wheel wear serious. Informed of this situation, the company immediately from the Department of Information Management Records Management and translation of key Intelligence Unit formed a working group drawn from members of the group responsible for file management on the axis of wheel to find research, manufacturing files, from the translation Intelligence Unit members responsible for collecting foreign wheels on the axis of the latest technology information. Then the information common to the two comparative analysis, integrated refining. Finally, leadership and technical staff to the company provided a detailed report for their use in decision-making and technology research, has won the company's leadership and technical personnel of high praise. 3.3 Service Mode shift from passive to active service service
In the past, archives departments are accustomed to the passive services, and less of Active Service; and active service is the knowledge of the basic characteristics of services. For example, Jiannanchun Group Archives Information Center initiative to demand leadership of the company and the information department to seek the views and understand the information they needed,Provide comprehensive [link widoczny dla zalogowanych], made form, every day both inside and outside the enterprise in accordance with the form of electronic information collection, selection, compiled into a News of high gold content of the information were immediately sent to the company leadership and the departments for reference,Provide comprehensive [link widoczny dla zalogowanych], for the leadership and decision-making made a significant contribution to the sector. [16] 3.5 service means service from mechanization into intelligent service
Traditional file service is a mechanical service, the user what to say to provide what can not meet the user deeper implication, not directly expressed. The emphasis on knowledge services, artificial intelligence technology to provide users with intelligent services. For example,Provide comprehensive [link widoczny dla zalogowanych], in the past we have access to the user's information,Provide comprehensive [link widoczny dla zalogowanych], knowledge needs, mainly used questionnaires, namely,Provide comprehensive [link widoczny dla zalogowanych], the retrieval of the user interface used to set a number of problems with the user fill out a questionnaire to understand the user's information and knowledge needs. Users need to spend some time to select, fill, increasing the burden on users; and sometimes difficult for users to express their needs clearly. Now we can make use of intelligent agent (agent) technology, by monitoring the user's information search process of automatic acquisition needs of individual users. That run on the user's terminal has a monitoring function of the intelligent agent. Smart Agent users search, browse,[link widoczny dla zalogowanych],Provide comprehensive [link widoczny dla zalogowanych], download information and content of the process of continuously transmitted to a remote server, the server information about users for these records by case analysis, the user can dig out the use of preferences and demand trends. Standardized services 3.6 service strategy shift from the personalized service
Traditional file service is a standardized services, all users in the same way to provide the same file, as Western medicine shops selling prescription drugs, different symptoms in different patients, but the drug is produced by standard, targeted weak. Knowledge Services emphasize personalized service, for different users of services provided by different kinds of knowledge, as traditional Chinese medicine doctor prescribe the right medicine, based on subtle differences in patients with the disease listed in a special prescription. 3.7 service process, service from the stage into the whole process of service
Traditional file service is a periodic service, as an irresponsible store direct sales only, do not provide pre-sales services and after-sales service. Knowledge Services emphasizes a whole process, not only responsible for direct sales,Provide comprehensive [link widoczny dla zalogowanych], as well as providing pre-service (prior service) and after (post service).
Pre-service knowledge services include: understanding the user's file needs; to showcase the current status of archival resources, attracting people to come to use the file; to teach users to retrieve, using the skills of the file to help users improve the retrieval and utilization efficiency; etc. and so on. Post services include: understanding of users to files, access to services after the actual effect and the new demand; understanding of user quality of service, service mode observations and recommendations; based on user comments and suggestions to improve service quality, service mode; etc. .
In the network environment, the use of information technology services to the entire process is simple and feasible. For example, the file department can mount the file on the home page of a simple questionnaire or set up a \\